Guest Speaks

Jennie & Andrew Smith , U.K 

Hi Vishal

Sorry to have been so long in getting back to you with our feedback on our trip – there is so much to do when we get home!

Let me try to follow your format: 

1. Places

As we chose where to go we cannot complain about where we went. However, we felt it was a well balanced trip which we deliberately split into three parts.

—  Rajasthan worked well – we visited the places we wanted to and saw a good selection of palaces and forts.

—  Kanaha was excellent – very well organised in that there was a good chance of seeing a tiger, which, of course, we did.

—  Satpura was what we wanted but not the monsoon!. We wanted to go on walking safaris which we were able to do and the fact that all the animals were sheltering from the weather was not the fault of the park. However, the park was only partially open when we were there because the roads had not dried out sufficiently to allow vehicles to use them. We were in fact the only people in the park one day!. This is probably not the park to see tigers but we might have been lucky with a bear or leopard had the weather been better. In hindsight we went too early in the season.

—  If anything, we found the Kerala backwater to be too rushed – we arrived late (late plane) and had to leave very early in the morning.

— Bangaram was amazing – way better than we expected. Very peaceful and relaxing and just what was needed at the end of a hectic trip

2.  Accommodation                                                                                               

— Hotel Samode Haveli – Jaipur.  A very good hotel with very good service, staff etc. We enjoyed this hotel very much

— Rohet Wilderness Camp – Jodhpur.  This was a highlight of the trip. An amazing but very luxurious place with excellent service and very friendly staff. We spent some time in the affiliated hotel in town – freshened up, used the pool etc – which was good but definitely nothing near as good as the camp. The village safari was a bit of a waste of time but at least we did see a couple of villages!

— Fateh Prakesh Palace – We had a lovely room (upgraded) but the hotel is too big and spread out, very impersonal, the food was poor. OK for one night

— Tuli International – Nagpur. We had a huge suite which we didn’t use as we arrive in the evening and left early. The bathroom was in need of some attention as the bathwater came up over the floor when the bath was emptied!. It was noisy (maintenance being carried out at night?) but friendly and helpful.

— Shergarh Camp – Kanha. This was excellent – it would be difficult to find fault with it or its organisation. Very good food and comfortable accommodation with attentive service.

— Narmada Jackson – Jabalpur. This hotel was OK  but not the best of the trip. The room was comfortable but the ‘external’ dining room and bar were again OK but not special.

— Forsyth’s Lodge – Satpura.  A comfortable place with good food and accommodation and helpful manager and staff. However, it wasn’t quite finished (some bungalows were not ready) and frankly, it still needed some more time to get the camp running smoothly. The roof leaked in our bungalow – admittedly the rain was very heavy – but it was newly built!. It is complicated to get into the park in that it is necessary to make a 10 minute walk across rough muddy ground to get to a boat to take you across the river! We really enjoyed it but as much as anything because of the walking safaris. Next time you send clients they will, I am sure, have sorted out their teething problems and it will be working well. However, I strongly recommend that the transfer is made in a 4X4 as there is a good half  hour of very muddy, rough and uneven track from the lodge to the tarmac road and we only got out because the manager and eight staff  went in front in their jeep and push our car every time it got stuck!.

— Taj Lands End – Mumbai. What can we say other than ultimate luxury and badly needed to dry out after Satpura. A veritable oasis

— Kerala Houseboat. Very basic but with a great crew and excellent food. The fact it rained didn’t help.

— Bangaram Island Resort. Again, very luxurious and relaxing. The staff made everything easy and the food was great and varied. The bungalows were good and comfortable and  it would be difficult to find a better place to finish the trip.

— Uppal’s Orchard – Delhi. A very nice comfortable hotel and very convenient for the airport. The Service was slow at breakfast and their charges for extras is extortionate (charging for water and even Rps 100 for printing our boarding passes on two sheets of paper!).  Their receptionist had no authority to waive the charges which she even agreed were unreasonable. It rather soured our stay there.

3. Vehicles / Drivers / Guides

— The cars were both fine and comfortable.

— The drivers were both very good, particularly the one in Rajasthan, who was excellent. Our driver in the parks was good as well and deserves full credit for getting us out of Satpura through the mud and rivers!

— The guides were guides – They all spoke good English and knew what to tell us and/or point out but weren’t always able to answer questions not on the ‘script’. Like all guides wherever in the world, they managed to get us into shops we didn’t want to go in but where they would get a commission. This is very annoying but we know the system and even walked out of one shop, much to the guides disgust, which had been described as a ‘museum’.  It really would be so much better if guides did not do this as it can really spoil a visit.

4. Suggestions

— The only problem we had was with our flight from Cochin to Agatti. Air India use a very small plane and restrict luggage to 10 kgs each which, of course is totally impractical on a trip like this. We had a strong argument but ended up having to pay for excess baggage – as did several others on the plane. It is all very stupid because, firstly, it is their decision what plane they fly and, secondly, they are going to take the luggage anyway but are just adding an extra charge to the ticket price. Whilst I understand that you had no choice but to book us on Air India as they were the only carrier on the day we wanted to go, had we been able to fly with Kingfisher, there would have been no problem.

Apart from that, everything worked out very smoothly and we would like to thank you again for organising our trip so efficiently.

Galib & Tamima, Luton U.K      

A big appreciation to especially Vishal and the rest of your team to made our trip very satisfying and pleasant. We felt safe and comfortable all the time. It was a lot of organizing but you did it very efficiently. You have a great communication skill as well as very helpful attitude. We would suggest others and would use your service again as required! Many thanks!

Pratha,Denmark, Western Australia  

Just a short note to thank you for a wonderfully organised holiday. All the arrangements were perfect and everything went according to plan. The highlight for me was seeing 6 tigers at very close range at Kanha and Bandhavgarh, together with another five in the distance. The tour staff were brilliant, in particular Arun at Kanha, I really could not have asked for a better driver. The only criticism I may have is that the hotel  in New Delhi was not up to the standard of all the other accommodation. I especially enjoyed the rustic atmosphere at Baghira Log Huts..        

Georgia Kousouri, Greece          

Hello Vishal, In general, the trip was well organized and we thank you for that. 
Your representative in Agra and his wife were very kind with us and very helpful, they truly wanted us to have as more fun as possible. We spent with them the Holika night and the main Holi day. During the festival of colours, we celebrated with their friends and relatives, in a friendly environment, taking part in their neighbourhood’s garden. It was an interesting celebration, even though it wasn’t in the old places of the city, where the Holi is celebrated in the traditional way. Still, early in the morning and in the noon of the Holi day, we walked alone in the neighbourhood behind our hotel and celebrated Holi in the narrow streets, with the children and the local people, in the way they celebrate it. Both of these were very interesting experiences.
 Choosing the Satyam Palace Hotel in Pushkar for lunch was excellent!
Our driver was very helpful and all our guides told us lots of information on the cities’ monuments. It would be good to have an escort at Delhi’s old city, because we had a slightly difficult time to locate the spices market, which was far away from the car parking, so we spent a lot of time reaching it. We thank you for organizing our trip, once again and hope to deal with you again in the near future! thanks,Ramnik Lathia- Canada

1. we are now back home, amidst normal, familiar surrounds.We had a lovely time in India – thanks for arranging a very enjoyable itinerary.

Ian Vickers, U.K   

Places

Kanha was as expected, we had sight of eleven tigers and were able to film nine, with     good results.
The day spent in Delhi sightseeing was first class, both the guide and driver were excellent, a most enjoyable day.

2. Accommodation
The food and service were very good, the beds very comfortable, the one blot on the landscape being the shower arrangements, these were very much below European standards, every time you had a shower everything in the bathroom got soaked. But we managed.

3.  Escort

The greeting at the airport, the support throughout the trip was to a high standard.

4.  Driver Guide
The driver for the game drivers was excellent and a very good spotter. He contributed very much to the success of our trip.

5.  Overall the organization and support during our trip was to a very high standard,
we were able to turn the bathroom shortcoming into humor.    

Jennie Thomas & Mr. David Young , Australia      

Hi Vishal and Ruchi, We are in Singapore and waiting on our plane for the last leg to Australia. We want to once again say a very big thankyou for everything you did to make our trip to your country so very, very special. I will get the other diary notes to you when I get my breath after I get home to Canberra. We are stopping off in Melbourne for a few days to see David’s brother-in-law who has been in hospital. I’ll also make comment on the various hotels for you when I get a chance to go back through the diary. Take care. We are so blessed to have met you both and to have had you to help us in organising this trip.

In our experience, and we are very experienced travellers, Vishal provided the very best possible service, back up and advice. We would highly recommend him to any one. We did a six week trip which went totally without a hitch and we were impressed by his personal assistance whenever needed. Go and enjoy! Much love Jennieji and David

Mrs. Audrey D’costa & Family, U.K  

Dear Vishal Happy New Year and thank you very much for organising a splendid trip for us. We had a wonderful time. By way of this email, I am now introducing you to my nephew Andrew Wormald, who intends to visit India and he will be in touch soon.
Bst rgds
Audrey        

Faye and Gareth (UK)          

The whole trip was extremely well organized and we felt totally looked after the whole time. The 3 weeks went very smoothly indeed. The escorts,guides were all very knowledgeable and spoke excellent english. All our modes of transports were good. We enjoyed the train journeys very much. We had a brilliant time and thoroughly enjoyed every minute of the trip !We would certainly recommend your services to anyone in future

Monica Gomez (USA)           

What a wonderful trip that my friend and I had; an incredible time and it was all due to your competent and knowledgeable and guides. Thank you for a wonderful time!

JKaran Douglas (UK)           

It was all wonderful, the Taj Mahal was amazing and a dream come true to visit it. The accomadation was excellent, we felt like royalty. The staff were always very friendly and willing to help at all time. We always felt very safe and secure and feel Vishal, you wentbeyound the call of the duty to help with our needs. Thanks for all. The driver was excellent, he must have been exhausted but was always driving well The bus was luxurious and guides very knowledgeable. We have seen so much in so little time, which is what we asked for. Thanks for all.

Rajinder Mankoo (UK)          

Highly satisfied with the tour arrangements. Tour guide was excellent I would highly recommend him. The escort Vishal, was highly excellent, highly recommended, very caring, meeting the needs of all the group members .The driver’s were very good and co-operative. The tour was excellent. The value added as the Escorts services were highly received with fantastic customer care

Linda Morgan (UK)          

Outstanding Escort, guides and driver’s services Vishal has been very patient, polite, friendly and been very protective towards the group on every outing. A superb service provided and a pleasure throughout. Thank you for a memorable and magnificent trip, which I hope to repeat.

Sharon Beech (UK)          

What a wonderful place India is. We have seen some amazing sites including temples and forts, but the Golden temple was my favourite. All the hotels have been to a good standard, but once you have stayed in the lake palace you are ruined for life. What a place! In general, the tour guides escorts have been excellent. The driver and support have been polite and considerate. The vehicle has been kept clean, inside and out, at all times. Vishal this has been a fantastic opportunity for me. Thank you for welcoming me to you country in the way that you have . I wish you all the best with your business ventures, you observe to do well.

Nelun Santiago (Sri Lanka)          

The tour has been very well planned. I enjoyed every city I visited. I only wish I had an extended stay in India. Definitely longer stay next time. I wish your company all the success and will recommend it to anyone wishing a tour to India.

Rajan Khurana (Australia)          

My Trip was required to be Tailor-made to my requirements and Indian Excursion did an excellent job in meeting my plans for the tour.I had a lot of things to achive on this trip and thanks to Indian Excursion all were met. As well as tours to Jaipur, Varanasi and Kumbh Mela. I had various relations to visit and to attend several functions. Thus I require a flexible, Tailor-Made tour to achieve everything in a short a time as possible. Thanks to the friendly and thoroughly professional approach of Indian Excursion. Every went like clock work. I received help to put the tour together and assistance all the way. I would like to congratulate the team at Indian Excursion and wish best success for the future.

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